Our office hours; Monday to Friday 8.30am – 6.00pm Saturday – by appointment only.
Frequently asked questions about Dann Event Hire
If you would like to arrange a quote, you can complete our online request form. Alternatively, you can call 1300 131 299 or email us at email@example.com
Yes, our minimum order for Dann Event Hire is $250, excluding damage waiver and delivery fees.
The prices shown on our website are based on our 1-3 day hire rate. You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.
No. The delivery fee is an additional cost that varies depending on each individual order. The fee is determined by the items and quantities on the order, the delivery location, access and the dates and times of the event.
We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items.
The damage waiver is an industry standard of the items hired value, which is added to all orders. This damage waiver covers all costs associated with normal wear and tear to the equipment and does not cover missing or damage to the items.
Once you are happy with your quote, please contact your account manager who will be able to confirm your booking and forward you a deposit invoice. A 30% deposit is required to confirm your order and the remaining balance will need to be cleared 48 hours prior to the event. Dann Event Hire accepts payment via bank transfer, MasterCard, Visa and Amex. Amex payments will incur a 3% surcharge.
Yes, you are able to collect some of our items only. Please contact your account manager for more information. Your booking will not be confirmed until this form is completed and forwarded to your account manager at the Dann Event Hire office. All customer collection orders require full payment 48 hours prior to collection date. Please ensure that you arrange to collect your order in a covered vehicle. Please bring blankets and straps with you to secure the items during transit.
Upon collection, please ensure that you bring your paid tax invoice and your driver’s license for verification.
Our operations department require a two hour delivery window, with times being allocated between AM and PM. Any delivery that requires less than a two hour window may incur an additional fee.
Yes, Dann Event Hire is operational 7 days a week and offers a 24 hour service. However if you require delivery or collection outside our normal operation hours, you will incur an additional fee. Please speak to your account manager for pricing.
All hire equipment must be returned by the return date pre-arranged on your order. Failure to do so will incur one additional hire charge for each item not returned, every 24 hours.
No. All of the kitchen equipment is taken back to our warehouse where it is then washed and sterilised using our commercial grade kitchen to meet all health and safety standards.
Unfortunately once the items have been confirmed, paid and delivered we are unable to offer a refund.
The Hirer may cancel an order but may forfeit any hire fees paid as follows: (a) If booking is cancelled 4 weeks before the event date, Dann Event Hire will make a full refund of any hire fees paid minus the 30% deposit paid; (b) Bookings cancelled 1 - 3 weeks before the event date will forfeit between 50% and 100% of the total hire fee depending on the time of year; (c) Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order.
We are a Melbourne based company and we do travel interstate for events. Please contact your account manager for pricing.
Yes! We do sell some of our popular items through our sister company, Space to Create. Visit www.spacetocreate.co for more information.